Terms of Service

Last updated: May 15, 2026

Terms of Service

These Terms of Service govern your use of the Sasha Digital Solutions website and general service inquiry process. By using this website or submitting a request, you agree to these terms.

Website Use

The content on this website is provided for general informational and business communication purposes. You agree not to misuse the website, attempt unauthorized access, submit malicious content, interfere with website operation, or use the forms for spam, fraud, harassment, or unlawful activity.

Service Requests and Estimates

Submitting a form, calling, or emailing Sasha Digital Solutions does not create a service agreement by itself. Service scope, pricing, scheduling, deliverables, and responsibilities must be reviewed and agreed upon before work begins.

Any pricing, package, or service information shown on the website is general and may change based on location, urgency, complexity, project scope, device condition, platform requirements, vendor costs, licensing, or third-party fees.

Appointments and On-Site Service

Sasha Digital Solutions is a service-area technology company based in Central Iowa. On-site visits are scheduled by request and depend on service type, location, urgency, availability, and project scope.

Larger business opportunities, managed service consultations, and qualifying projects may include no-cost discovery. For smaller one-time services outside the immediate local area, any travel-related cost will be discussed before scheduling.

Client Responsibilities

Clients are responsible for:

• Providing accurate information about devices, accounts, systems, services, and project requirements
• Maintaining legal rights to access systems, accounts, software, domains, data, websites, and devices involved in the request
• Keeping backups of important data unless backup or recovery services are specifically requested and agreed upon
• Reviewing recommendations, estimates, and service scope before approving work
• Providing timely access, credentials, approvals, and vendor information when needed

No Guaranteed Results

Sasha Digital Solutions works to provide professional, practical, and good-faith technology service. However, we do not guarantee that every device can be repaired, every file can be recovered, every website will rank in search results, every campaign will generate leads, every security risk can be eliminated, or every third-party platform issue can be resolved.

Third-Party Platforms and Vendors

Many services involve third-party systems such as Microsoft 365, Azure, Google, Shopify, IONOS, Amazon, Etsy, eBay, domain registrars, hosting providers, internet providers, cybersecurity tools, payment processors, email platforms, and hardware manufacturers. Sasha Digital Solutions is not responsible for outages, policy changes, pricing changes, platform limitations, vendor decisions, or failures outside our control.

Cybersecurity and Incident Support

Cybersecurity services, Cyber Watch content, threat review, and incident guidance are provided as practical technology support. Cybersecurity cannot be guaranteed to prevent every attack, compromise, breach, outage, scam, or loss. Clients remain responsible for final business decisions, legal notifications, insurance requirements, regulatory obligations, and law enforcement reporting when applicable.

Payment and Billing

Payment terms, deposits, retainers, recurring service fees, project milestones, and refund terms will be defined in the applicable estimate, invoice, statement of work, or agreement. Work may be paused if required information, access, approvals, or payment are not provided.

Intellectual Property

Website content, graphics, code, branding concepts, documents, workflows, templates, and materials created by Sasha Digital Solutions remain protected unless transferred or licensed through a written agreement. Client-provided content remains the client’s responsibility.

Limitation of Liability

To the fullest extent permitted by law, Sasha Digital Solutions is not liable for indirect, incidental, special, consequential, punitive, or business-loss damages, including lost profits, lost data, lost revenue, downtime, vendor outages, or third-party platform failures.

Changes to These Terms

Sasha Digital Solutions may update these Terms of Service from time to time. Updates will be posted on this page.

Contact

Questions about these Terms may be sent to support@sashads.com.